Year 1: Victorinox Total Protection Programme
During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Programme.

• This includes manufacturing defects, normal wear and tear, airline handling and transit damage.
• This excludes abuse, cosmetic damage (scratches on leather, polycarbonate or stained fabrics), incidental/consequential damage (such as damage to or loss of content of the bag, loss of use or loss of time), abrasion, solvents and accidents.
• Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Total Protection Programme covers the repair expenses, shipping costs to and from the repair centre or a replacement product (of identical or equivalent value) if your product is beyond repair. Warranty repairs must be carried out at an approved Victorinox service centre.

Years 2 to 11: Victorinox Quality Warranty Programme
From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Programme.

• This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zip tape.
• This excludes abuse, cosmetic damage (scratches on leather, polycarbonate or stained fabrics), incidental/consequential damage (such as damage to or loss of content of the bag, loss of use or loss of time), abrasion, solvents, accidents, airline handling and transit damage.
• Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Quality Warranty Programme covers:

• the repair expenses or a replacement product (of identical or equivalent value) if your product is beyond repair; and
• the shipping cost from the repair centre.

You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or an authorised Victorinox retailer. If it turns out that the repair of your bag is not covered by the warranty, your service centre will contact you with an estimate including repair fees and return shipping costs. 
Warranty repairs must be carried out at an approved Victorinox service centre.

After 11 years
If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. If your product is “beyond repair”, we will suggest alternative options. Please contact your local service centre. We will be happy to explain our different product maintenance services and how to ship your product.

Proof of purchase
Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. Our warranty only applies to products that were purchased from an authorised Victorinox store or retailer.

The warranty period starts from the date of the original purchase. Any repairs carried out will restore the intended functionality. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance.

This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Exterior

Full price items must be returned in original condition within 30 days of purchase.

Sale goods must be returned in original condition within 14 days for a refund or 30 days for exchange.

Please view our Returns policy here

Need a new suitcase and left it until the last minute? Don’t worry, we’ve got it covered.

Free delivery over £99 - £4.99 under.

We are able to offer Same day and Next working Day Delivery plus Saturday and Sunday to most mainland UK Postcodes (exclusions apply).

Orders are dispatched out Monday - Friday only. Goods will not arrive on Weekend unless Saturday arrival is chosen at checkout

If a cut off time is missed and you need it urgently please give us a call

Shipping Options

 1) Dispatched next working day - order by Midnight. (Eta up to 2 working days)

 2) Guaranteed arrival by 12 next working day 

3) Saturday arrival 

4) Same day in London (Please call or message)

If you have missed any ordering cut off time please call and we can normally find a solution 

Please not if you would like your order to arrive on the weekend that option must be seleted at checkout. 

No delivery or dispatch will occur on any Bank Holiday

For more detailed shipping information please click here