If your product unfortunately develops a fault, your first point of contact will be the brand’s repair centre. They will process warranty claims on behalf of the brand.
Any airline damage must be claimed via the airline - warranty unless stated does not cover airline damage.
Please note that Valise Luggage is not responsible for the cost to send the item(s) to the repair centre and this must be covered by the customer.
REPAIR CENTRE INFORMATION
Samsonite, Brics, Victorinox, Horizn Studios and Radley
To book please click here warrenty repairs are managed by K2 Global for above brands.
Samsonite F&Q regarding Warranty and repairs
Please click here to view
Unit A, Boyn Valley Industrial Estate,
Boyn Valley Road
Delsey Service Centre
Unit 25 Alpha Garden Centre
238 London Road
Essex SS12 0JX
Pelham Leather Goods
110 Centennial Ave
020 8731 3500
Please note proof of purchase such as order confirmation showing product and date of purchase will need to be sent/uploaded.
Any issues please email