Refund policy

U.K Mainland returns policy

Goods must be returned within 30 days for refund or exchange (from receipt of goods) in their original condition with tags attached and product unused.

Sale items however can only be refunded up to 14 days only and can be exchanged within 30 days. In their original condition with tags attached and product unused.

If you would like to return and item for a refund or exchange a £10 return delivery charge is applicable, which will be deducted from your refund. We will arrange and send over a pre paid label. 

No return fee is charged if the customer arranges delivery back to us - must be sent with tracking/ recorded. We won't be held liable if the item goes missing. You must contact us before sending.

Any outbound shipping charge won't be refunded. 

We don't arrange collection for goods returned from Northern Ireland and Isle of Wight. Customer responsibly to send back with tracking. 

Please note, refunds will only be actioned once all returned items are in receipt and deemed to be in good condition by Explore Trunk ltd. The goods are your responsibility until received by us, it is advisable to send back recorded.

Please email customer services at info@valiseluggage.co.uk to arrange a collection for your item.

Receiving your refund

Explore Trunk ltd will issue a full refund to the credit or debit card within 3 working days after we receive the goods back. Please allow up to 10 working days for the refund to appear in your account.

Exchanging an item

All items you wish to exchange must be returned within 30 days of purchase. Goods must be returned in their original packaging AND with all tags attached. 

In order to request an exchange, you will need to email customer services at info@valiseluggage.co.uk

Incorrect item received

Please email our Customer Services Department on info@valiseluggage.co.uk who will arrange for a collection of the incorrect goods.

If you request a refund or exchange, we will refund you the value of the product and the original delivery charge, or action an exchange for which you will not be charged additional delivery costs.

You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please contact our Customer Services Department within 2 working days of receipt of the product.

Damaged or incorrectly supplied items

In the unlikely event that a product arrives damaged or we have supplied an incorrect item please email us on info@valiseluggage.co.uk we will organise to collect the item and send a replacement/correct item.

IMPORTANT: Should you choose to have your order delivered to a place other than the address on your order (i.e. a safe place or drop off point), EXPLORE TRUNK LTD are not liable should the parcel go missing.

Explore Trunk ltd does not take any responsibility for orders that are shipped to commercial, none residential premises or residential apartment blocks where parcels have to be left in the buildings  postal room and are then consequently lost or gone missing following a successful delivery. Commercial properties include but are not limited to; Hotels, B&B's, AirBnB's, Holiday Parks and any other property that is not listed as a residential property.