How fast is Dispatched next working day option

I received my order but it is faulty?

Please email our Customer Service Team

Is it possible to return an item purchased on your website to a store instead of sending back?

Unfortunately no, all order must be sent back to us. Please email

My suitcase has arrived but I haven't received the key for the TSA Lock?

The key is for TSA agents in America only and is not supplied with the suitcase for security reasons.

What is the Default code to open my Luggage?

All suitcases sold on our site with combination locks are set at 000 when they are dispatched, so you should be able to open your suitcase and find a card inside with directions on how to set your own code.

My luggage was damaged by the Airline is it covered under the warranty?

Please claim directly with the Airline at the airport, the warranty does not cover airline damage. Small amounts of Luggage now do such as Samsonite Proxis if the case is registered and some Victorinox cases in its first year only.

My case is broken how do I get it fixed under warranty

Please click here to view the warranty page for all repair information

How long will my item take to arrive once ordered

Please click on our shipping policy tab for more details.

Where is my warranty card

In most cases they are inside a zip compartment within your luggage/ backpack. Please don't worry if it hasn't been stamped. The order confirmation/ proof of purchase sent by email is sufficient for any warranty claims.

How fast is Dispatched next working day option?

Please order by midnight, goods will then leave the warehouse the next working day. It usually takes 24 hours to arrive. Monday - Friday only. Please click here to view shipping policy

Can't find what you're looking for?

Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

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