All new Horizn Studios Luggage products, purchased, are covered by a Lifetime Manufacturer’s Guarantee. To claim it, you need a valid Proof of Purchase and register online within 30 days of purchase. This Lifetime Manufacturer’s Guarantee, as detailed below, is provided exclusively to the registered owner, beginning at the purchase date (guarantee period) for the lifetime of the luggage. All statutory rights remain unaffected by this policy. For items that haven’t been registered online, a two-year warranty period applies. (Battery packs only carry 2 years warrenty)

The Manufacturer’s Guarantee covers all functional aspects of your Horizn Studios luggage for the life of the product. It doesn’t apply to cosmetic wear and tear (such as scratches), misuse or abuse, damages (such as dents or cracks) caused by negligence or accident by any third party, particularly flight or transport damages.
Damage caused by third parties (e.g. airline) is also excluded from coverage and should be immediately reported directly to the carrier who will be insured against this.

Register now

Full price items must be returned in original condition within 30 days of purchase.

Sale goods must be returned in original condition within 14 days for a refund or 30 days for exchange.

Please view our Returns policy here

Need a new suitcase and left it until the last minute? Don’t worry, we’ve got it covered.

Free delivery over £99 - £4.99 under.

We are able to offer Same day and Next working Day Delivery plus Saturday and Sunday to most mainland UK Postcodes (exclusions apply).

Orders are dispatched out Monday - Friday only. Goods will not arrive on Weekend unless Saturday arrival is chosen at checkout

If a cut off time is missed and you need it urgently please give us a call

Shipping Options

 1) Dispatched next working day - order by Midnight. (Eta up to 2 working days)

 2) Guaranteed arrival by 12 next working day 

3) Saturday arrival 

4) Same day in London (Please call or message)

If you have missed any ordering cut off time please call and we can normally find a solution 

Please not if you would like your order to arrive on the weekend that option must be seleted at checkout. 

No delivery or dispatch will occur on any Bank Holiday

For more detailed shipping information please click here